Hang up, then ring the number printed on your bill or shown in the provider's app.
- Stop. Don't read out a code, password or card number while the caller is on the line, however urgent it sounds.
- Check. Contact the company yourself using the number on your bill or in its app, not one the caller or a text gave you.
- Block and report. Block the number and tell your provider.
- A call you started, such as ringing to switch or cancel, may ask you to confirm your name, address and account details.
- A call you didn't start that asks for a one-time code, password or card details is the one to end.
- Payment by gift card, crypto or a transfer to a personal account
- A threat to disconnect you within minutes
- A request to take over your phone or computer remotely