Terms of use

Last updated 26 October 2026.

These terms apply to your use of this website, run by BillCrew. By using the site you agree to them.

Who can use it

You must be 18 or older to subscribe, post or create an account.

Our information

• Everything here is general information, not financial or professional advice. It does not take your circumstances into account.
• Plans and prices change often. We link our sources and the date we checked, but we cannot promise that everything is complete, current or error-free. Check with the provider before you switch.
• Our comparisons may not cover every provider or plan on the market.
• Some content is prepared by our editor team with AI assistance. Editor and automated content is labelled.

Your account

• You must be 18 or older to create an account. You confirm this when you sign up.
• One account per person. Keep your password to yourself; you are responsible for what is posted from your account. There is no password reset yet, so we can't recover an account if you lose the password.
• Choose a nickname that doesn't use your real name, impersonate someone else, or suggest you are part of the BillCrew team.
• We may suspend or close accounts that break these terms. You can ask us to delete your account through the contact form.

Content you post

You are responsible for what you post in the forum, including posts and replies. Share your own genuine experience and questions. By posting, you let us display your post on the site, with your nickname, until it is removed.

You must not post:

• anything unlawful, or anything defamatory: false statements that could harm the reputation of a person or a business. Stick to what happened to you;
• personal information, yours or anyone else's: account numbers, addresses, phone numbers, email addresses, or names of staff or other customers;
• advertising or spam, including posts made for a business you work for or are paid by;
• affiliate or referral links or codes;
• anything misleading, including made-up reviews or pretending to be someone else.

Posts are plain text and links are not clickable. A new account's first 3 posts are checked by our moderators before they appear to everyone. Members' posts are their own views and experiences, not advice from BillCrew, and we don't check them for accuracy. Posts from our team are labelled "Editor Team".

Reporting content

If you have an account and are logged in, you can report a post or a reply with the Report button under it. Choose a reason: spam, defamation, personal information or other. You can report each post or reply once. A post or reply is hidden automatically as soon as it has two reports, or one report for defamation or personal information, while our moderators review it. Hiding is not a finding that anyone did something wrong: the moderators then either put it back or remove it. The author can still open their own hidden post, which is marked as under review. We never show who made a report, to the author or to anyone else.

For anything else on the site that you think is wrong, unlawful, defamatory or invades someone's privacy, or if you don't have an account, use the contact form, choose "Report content", and include the link and the reason. We review reports, may hide content while we look into it, and may remove it. We keep a record of reports and what we did about them.

Changes and availability

We may change or stop any part of the site and update these terms. The date at the top shows the latest version.

Your rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.