What you may hear when you call to cancel or about a price rise.
Discount for a set period A lower price for some months, then the normal price returns.
Short discount, no new contract A cheaper price without a new lock-in.
Bill credit A one-off or monthly credit taken off your bill.
Equipment A new modem, handset or similar thrown in.
No offer The agent only processes the cancellation.
Before you accept:
- How long the discount lasts and what you pay after it ends
- Whether it starts a new lock-in contract
- Whether you are still charged for the notice period
- The date and time of the call and the agent's name, saved in a note
Share what you were offered on the Retention offers board